At MODERN TIRE we believe the more you know about your car the better we can work together. An educated consumer is our best advocate.
Take Control of Service & Repair - Do your homework. Ask friends and associates for recommendations.
- Follow the servicing recommendations of your owners manual.
- Put it in writing, list problems in detail; unusual noises, smells, changes in performance,
etc. - Stick with one facility, cultivate a good relationship, and allow the shop to maintain
complete records on your vehicle.
When You Take Your Vehicle In - Write down your exact mileage when you arrive.
- Go over your list of problems with the service advisor.
- Be sure the work order/estimate that is created covers all the issues you have with the
vehicle. - Ask questions, be sure you understand what is being proposed as work to be done and
steps to be taken. - Don't force the service advisor into an on-the-spot diagnosis, in most cases diagnosis
time will be needed before an accurate estimate of final costs can be given.
Before You Leave Your Vehicle - Be sure the Work Order lists all the work you want performed and the maximum costs
that you will incur. - Stay in touch; inform the shop of a valid phone number to reach you during the day. By
law, no work can be performed without your express consent. - Clarify the policy on guarantees and payment.
- Sign the work order/estimate and take a copy with you.
When You Pick Up Your Car - Review what was done, have the Service Advisor go over each item on the Invoice and
explain exactly what was done, and parts used. - Get a copy of all inspections done.
- Do not pay for the work until you are satisfied with the explanations given.
- Resolve problems immediately.
Following Your Visit - If you are happy with how you were treated, let the shop know
- Tell others about your experience. Good shops depend on referrals.
- Resolve problems, don't rush off to another shop. Discuss the problem with the manager
or owner - 95% of all problems are due to faulty communication. Good businesses
understand the value of your business and will go out of their way to resolve a problem.
Should that fail, use the channels available to you for third party resolution such as AAA,
or the Better Business Bureau. - keep all your vehicle repair paperwork in a file. It's a method of staying on top of your
vehicle's needs, and an excellent tool when you sell the vehicle.
